First Travel
Home of the Awesome Travel Babes
FAQ

Which credit cards do you accept?

Visa, Mastercard, American Express and Discover/Novus cards are generally accepted, as well as debit cards which bear the Visa or Mastercard logo. However, some of our suppliers do not accept American Express or Discover/Novus. Please inquire regarding method of payment.

Can I cancel my order?

Orders for package travel can be cancelled with penalites which begin at $75.00 per person. However, pre-travel cancellation insurance is often offered by our various suppliers for a nominal fee which, depending upon the company, can cover any-reason cancellation or at least medical/death reasons. Airline tickets which are not full-fare tickets are non-refundable but can be changed for a $75.00 change fee plus fare difference.

How long do credits take?

We submit all requests for refunds promptly. Allow 6 to 8 weeks or two billing cycles for the refund.

What happens if the item I ordered is not available?

You will be offered a similarly priced airline ticket or vacation package if available.

How long will it take to receive my order?

Itineraries and receipts for electronically-issued airline tickets are mailed immediately. Paper-issued airline tickets will be sent Federal Express to a physical address immediately. Vacation packages are sent out via Federal Express approximately two weeks prior to travel.

Can I have an order shipped to my P.O. Box?

Yes. Although the vast majority of our merchandise is shipped via Fed Ex, we can use the Postal Service's Express Mail. When delivering to A.P.O., F.P.O. or foreign addresses, we will send products by certified mail.

Can I ship my order to a different address? 

Yes! When you place your order, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address,if possible, for any shipping address.​ 

How are shipping charges calculated?

Shipping charges vary according to product type and destination. Most products are shipped via Fed Ex (because they offer package insurance and excellent tracking software). Select products offer an overnight express shipping option. In most cases, this rapid delivery requires an additional fee.